/**
 * Dúvidas + Fale Conosco + Central de Atendimentos — identidade L'OR.
 */

/* —— FAQ —— */
.duvidas-page {
  max-width: 820px;
  width: 100%;
  margin: 0 auto;
  padding: var(--space-5) var(--space-3) var(--space-6);
  padding-bottom: calc(var(--space-6) + env(safe-area-inset-bottom, 0px));
  overflow-x: hidden;
}

.duvidas-hero {
  text-align: center;
  margin-bottom: var(--space-4);
  padding-bottom: var(--space-3);
}

.duvidas-hero .page-eyebrow {
  margin-bottom: var(--space-1);
}

.duvidas-hero .page-title {
  margin-bottom: var(--space-2);
}

.duvidas-hero__lead {
  max-width: 36rem;
  margin: 0 auto;
  font-family: var(--font-ui);
  font-size: 1.35rem;
  line-height: 1.5;
  color: var(--color-text-muted);
}

.duvidas-search {
  margin-bottom: var(--space-4);
  padding: var(--space-3);
  border-radius: var(--radius-card);
  background: rgba(5, 5, 5, 0.78);
  border: 1px solid rgba(255, 255, 255, 0.1);
  backdrop-filter: blur(16px);
}

.duvidas-search__wrap {
  position: relative;
}

.duvidas-search__icon {
  position: absolute;
  left: 1.15rem;
  top: 50%;
  transform: translateY(-50%);
  color: rgba(255, 255, 255, 0.4);
  font-size: 1.2rem;
  pointer-events: none;
}

.duvidas-search__input {
  width: 100%;
  min-height: 52px;
  padding: 0.85rem 1.2rem 0.85rem 3rem;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: var(--radius-pill);
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
  font-family: var(--font-ui);
  font-size: 1.35rem;
}

.duvidas-search__input::placeholder {
  color: rgba(255, 255, 255, 0.38);
}

.duvidas-search__input:focus {
  outline: none;
  border-color: rgba(255, 196, 0, 0.5);
  box-shadow: 0 0 0 3px rgba(255, 196, 0, 0.18);
}

.duvidas-search__meta {
  margin: 0.65rem 0 0;
  font-family: var(--font-ui);
  font-size: 1.1rem;
  color: var(--color-text-soft);
}

.duvidas-faq-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.duvidas-faq-item {
  border-radius: var(--radius-input);
  background: rgba(5, 5, 5, 0.72);
  border: 1px solid rgba(255, 255, 255, 0.08);
  overflow: hidden;
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.duvidas-faq-item[open] {
  border-color: rgba(255, 196, 0, 0.28);
  box-shadow: 0 8px 28px rgba(0, 0, 0, 0.35);
}

.duvidas-faq-item__summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-2);
  padding: 1.1rem 1.25rem;
  cursor: pointer;
  list-style: none;
}

.duvidas-faq-item__summary::-webkit-details-marker {
  display: none;
}

.duvidas-faq-item__question {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.25rem;
  font-weight: 700;
  line-height: 1.35;
  color: #fff;
  text-align: left;
}

.duvidas-faq-item__chevron {
  flex-shrink: 0;
  color: var(--color-gold);
  transition: transform 0.2s ease;
}

.duvidas-faq-item[open] .duvidas-faq-item__chevron {
  transform: rotate(180deg);
}

.duvidas-faq-item__answer {
  margin: 0;
  padding: 0 1.25rem 1.15rem;
  font-family: var(--font-ui);
  font-size: 1.2rem;
  line-height: 1.55;
  color: var(--color-text-muted);
  border-top: 1px solid rgba(255, 255, 255, 0.06);
  padding-top: 0.85rem;
}

.duvidas-empty {
  text-align: center;
  padding: var(--space-4);
  border-radius: var(--radius-input);
  background: rgba(255, 255, 255, 0.04);
  border: 1px dashed rgba(255, 255, 255, 0.12);
}

.duvidas-empty p {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.2rem;
  color: var(--color-text-muted);
}

.duvidas-fale-wrap {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  margin-top: var(--space-4);
}

.fale-conosco-box {
  padding: var(--space-4);
  border-radius: var(--radius-card);
  background: rgba(5, 5, 5, 0.88);
  border: 1px solid rgba(255, 196, 0, 0.28);
  box-shadow:
    0 16px 48px rgba(0, 0, 0, 0.45),
    0 0 0 1px rgba(255, 255, 255, 0.04);
}

.fale-conosco-box__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-2);
  margin-bottom: var(--space-3);
  padding-bottom: var(--space-2);
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.fale-conosco-box__eyebrow {
  margin: 0 0 0.35rem;
  font-family: var(--font-ui);
  font-size: 1.1875rem;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--color-fire);
}

.fale-conosco-box__title {
  margin: 0 0 0.5rem;
  font-family: var(--font-heading);
  font-size: clamp(1.8rem, 3vw, 2.4rem);
  font-weight: 400;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #fff;
  line-height: 1.1;
}

.fale-conosco-box__lead {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.15rem;
  line-height: 1.45;
  color: var(--color-text-muted);
}

.fale-conosco-box__close {
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.06);
  color: rgba(255, 255, 255, 0.75);
  cursor: pointer;
  transition: background 0.2s ease, color 0.2s ease;
}

.fale-conosco-box__close:hover {
  background: rgba(255, 107, 107, 0.15);
  color: #fff;
}

.fale-conosco-sucesso {
  padding: var(--space-4);
  border-radius: var(--radius-card);
  background: rgba(93, 216, 121, 0.08);
  border: 1px solid rgba(93, 216, 121, 0.28);
  text-align: center;
}

.fale-conosco-sucesso__icon {
  font-size: 2.5rem;
  color: var(--color-success);
  margin-bottom: var(--space-2);
}

.fale-conosco-sucesso__title {
  margin: 0 0 0.5rem;
  font-family: var(--font-ui);
  font-size: 1.5rem;
  font-weight: 700;
  color: #fff;
}

.fale-conosco-sucesso__text {
  margin: 0 0 var(--space-3);
  font-family: var(--font-ui);
  font-size: 1.2rem;
  line-height: 1.5;
  color: var(--color-text-muted);
}

.fale-conosco-sucesso__actions {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  max-width: 320px;
  margin: 0 auto;
}

.duvidas-cta {
  padding: var(--space-4);
  border-radius: var(--radius-card);
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.12) 0%, rgba(232, 200, 114, 0.08) 100%);
  border: 1px solid rgba(255, 196, 0, 0.25);
  text-align: center;
}

.duvidas-cta__title {
  margin: 0 0 0.5rem;
  font-family: var(--font-ui);
  font-size: 1.5rem;
  font-weight: 700;
  color: #fff;
}

.duvidas-cta__text {
  margin: 0 0 var(--space-3);
  font-family: var(--font-ui);
  font-size: 1.2rem;
  line-height: 1.45;
  color: var(--color-text-muted);
}

/* —— Fale Conosco (inline) —— */
.fale-conosco-panel {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}

.fale-conosco-field {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
}

.fale-conosco-field__label {
  font-family: var(--font-ui);
  font-size: 1.1875rem;
  font-weight: 600;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  color: rgba(255, 255, 255, 0.62);
}

.fale-conosco-field .form-control {
  min-height: 48px;
  font-family: var(--font-ui);
  font-size: 1.3rem;
  border-radius: var(--radius-input);
  background: #fff;
  color: var(--color-text-dark);
}

.fale-conosco-field textarea.form-control {
  min-height: 120px;
  resize: vertical;
}

.fale-conosco-charcount {
  font-family: var(--font-ui);
  font-size: 1rem;
  color: var(--color-text-soft);
  text-align: right;
}

.fale-conosco-charcount.is-limit {
  color: var(--color-gold);
}

.fale-conosco-charcount.is-over {
  color: var(--color-error);
}

.fale-conosco-erro {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.1rem;
  color: #ffc9c9;
}

/* —— Central de Atendimentos —— */
.atendimento-page {
  max-width: 900px;
  margin: 0 auto;
  padding: var(--space-5) var(--space-3) var(--space-6);
}

.atendimento-header {
  margin-bottom: var(--space-4);
}

.atendimento-header .page-title {
  margin-bottom: var(--space-1);
}

.atendimento-header__lead {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.3rem;
  line-height: 1.5;
  color: var(--color-text-muted);
}

.atendimento-toolbar {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  margin-bottom: var(--space-4);
  padding: var(--space-3);
  border-radius: var(--radius-card);
  background: rgba(5, 5, 5, 0.78);
  border: 1px solid rgba(255, 255, 255, 0.1);
  backdrop-filter: blur(16px);
}

.atendimento-search__wrap {
  position: relative;
}

.atendimento-search__icon {
  position: absolute;
  left: 1.15rem;
  top: 50%;
  transform: translateY(-50%);
  color: rgba(255, 255, 255, 0.4);
  font-size: 1.2rem;
  pointer-events: none;
}

.atendimento-search__input {
  width: 100%;
  min-height: 52px;
  padding: 0.85rem 1.2rem 0.85rem 3rem;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: var(--radius-pill);
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
  font-family: var(--font-ui);
  font-size: 1.35rem;
}

.atendimento-search__input::placeholder {
  color: rgba(255, 255, 255, 0.38);
}

.atendimento-search__input:focus {
  outline: none;
  border-color: rgba(255, 196, 0, 0.5);
  box-shadow: 0 0 0 3px rgba(255, 196, 0, 0.18);
}

.atendimento-search__meta {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.1rem;
  color: var(--color-text-soft);
}

.atendimento-filters {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.65rem 1rem;
}

.atendimento-filters--sort {
  gap: 0.65rem;
}

.atendimento-filters__label {
  font-family: var(--font-ui);
  font-size: 1.1875rem;
  font-weight: 600;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  color: rgba(255, 255, 255, 0.55);
}

.atendimento-filters__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
}

.atendimento-chip {
  padding: 0.45rem 0.95rem;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: var(--radius-pill);
  background: rgba(255, 255, 255, 0.05);
  font-family: var(--font-ui);
  font-size: 1.05rem;
  font-weight: 600;
  color: rgba(255, 255, 255, 0.78);
  cursor: pointer;
  transition: border-color 0.2s ease, background 0.2s ease, color 0.2s ease;
}

.atendimento-chip:hover {
  border-color: rgba(255, 196, 0, 0.35);
  color: #fff;
}

.atendimento-chip.is-active {
  border-color: rgba(255, 196, 0, 0.45);
  background: rgba(255, 196, 0, 0.12);
  color: var(--color-gold);
}

.atendimento-select {
  min-height: 42px;
  padding: 0.45rem 2rem 0.45rem 0.85rem;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: var(--radius-input);
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
  font-family: var(--font-ui);
  font-size: 1.1rem;
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8' fill='none'%3E%3Cpath d='M1 1.5L6 6.5L11 1.5' stroke='%23FFC400' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 0.85rem center;
}

.atendimento-select:focus {
  outline: none;
  border-color: rgba(255, 196, 0, 0.5);
  box-shadow: 0 0 0 3px rgba(255, 196, 0, 0.18);
}

.atendimento-select option {
  background: #1a1a1a;
  color: #fff;
}

.atendimento-empty--filter {
  margin-bottom: var(--space-3);
}

.atendimento-back {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: var(--space-2);
  padding: 0;
  border: none;
  background: none;
  font-family: var(--font-ui);
  font-size: 1.15rem;
  font-weight: 600;
  color: var(--color-gold);
  cursor: pointer;
}

.atendimento-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.atendimento-card {
  display: block;
  width: 100%;
  padding: 1.15rem 1.25rem;
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: var(--radius-input);
  background: rgba(5, 5, 5, 0.75);
  text-align: left;
  text-decoration: none;
  color: inherit;
  cursor: pointer;
  transition: border-color 0.2s ease, transform 0.2s ease;
}

.atendimento-card:hover {
  border-color: rgba(255, 196, 0, 0.35);
  transform: translateY(-2px);
}

.atendimento-card__head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem 1rem;
  margin-bottom: 0.45rem;
}

.atendimento-card__protocolo {
  font-family: var(--font-ui);
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--color-gold);
  letter-spacing: 0.03em;
}

.atendimento-status {
  display: inline-flex;
  padding: 0.2rem 0.65rem;
  border-radius: var(--radius-pill);
  font-family: var(--font-ui);
  font-size: 0.9375rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  text-transform: uppercase;
}

.atendimento-status--aberto {
  background: rgba(255, 196, 0, 0.15);
  color: #ffe08a;
  border: 1px solid rgba(255, 196, 0, 0.35);
}

.atendimento-status--em_atendimento {
  background: rgba(93, 216, 121, 0.12);
  color: #9ef0b0;
  border: 1px solid rgba(93, 216, 121, 0.35);
}

.atendimento-status--encerrado {
  background: rgba(255, 255, 255, 0.08);
  color: rgba(255, 255, 255, 0.5);
  border: 1px solid rgba(255, 255, 255, 0.12);
}

.atendimento-card__assunto {
  margin: 0 0 0.35rem;
  font-family: var(--font-ui);
  font-size: 1.25rem;
  font-weight: 700;
  color: #fff;
}

.atendimento-card__meta {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.05rem;
  color: var(--color-text-soft);
}

.atendimento-empty {
  text-align: center;
  padding: var(--space-5) var(--space-3);
  border-radius: var(--radius-card);
  background: rgba(255, 255, 255, 0.04);
  border: 1px dashed rgba(255, 255, 255, 0.12);
}

.atendimento-empty p {
  margin: 0 0 var(--space-3);
  font-family: var(--font-ui);
  font-size: 1.2rem;
  color: var(--color-text-muted);
}

/* Thread */
.atendimento-thread {
  padding: var(--space-3);
  border-radius: var(--radius-card);
  background: rgba(5, 5, 5, 0.78);
  border: 1px solid rgba(255, 255, 255, 0.1);
}

.atendimento-thread__head {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-2);
  margin-bottom: var(--space-3);
  padding-bottom: var(--space-2);
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.atendimento-thread__assunto {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.4rem;
  font-weight: 700;
  color: #fff;
}

.atendimento-timeline {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  max-height: min(52vh, 480px);
  overflow-y: auto;
  padding-right: 0.25rem;
  margin-bottom: var(--space-3);
}

.atendimento-msg {
  display: flex;
  max-width: 88%;
}

.atendimento-msg--cliente {
  align-self: flex-end;
  flex-direction: column;
  align-items: flex-end;
}

.atendimento-msg--sac {
  align-self: flex-start;
  flex-direction: column;
  align-items: flex-start;
}

.atendimento-msg__bubble {
  padding: 0.85rem 1.1rem;
  border-radius: 16px;
  font-family: var(--font-ui);
  font-size: 1.15rem;
  line-height: 1.5;
}

.atendimento-msg--cliente .atendimento-msg__bubble {
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.9) 0%, rgba(232, 200, 114, 0.85) 100%);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.atendimento-msg--sac .atendimento-msg__bubble {
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.12);
  color: rgba(255, 255, 255, 0.92);
  border-bottom-left-radius: 4px;
}

.atendimento-msg__meta {
  margin-top: 0.3rem;
  font-family: var(--font-ui);
  font-size: 1.0625rem;
  color: rgba(255, 255, 255, 0.42);
}

.atendimento-msg__anexos {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  margin-top: 0.5rem;
}

.atendimento-msg__anexo {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  font-family: var(--font-ui);
  font-size: 1.1875rem;
  color: inherit;
  opacity: 0.95;
}

.atendimento-msg__anexo a {
  color: inherit;
  text-decoration: underline;
}

.atendimento-reply {
  padding-top: var(--space-2);
  border-top: 1px solid rgba(255, 255, 255, 0.08);
}

.atendimento-reply--closed {
  padding: var(--space-2);
  border-radius: var(--radius-input);
  background: rgba(255, 255, 255, 0.04);
  text-align: center;
}

.atendimento-reply--closed p {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.15rem;
  color: var(--color-text-soft);
}

.atendimento-upload {
  margin-top: 0.65rem;
}

.atendimento-upload__label {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  font-family: var(--font-ui);
  font-size: 1.05rem;
  color: var(--color-text-muted);
  cursor: pointer;
}

.atendimento-upload__label input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}

.atendimento-upload__file {
  margin: 0.35rem 0 0;
  font-family: var(--font-ui);
  font-size: 1rem;
  color: var(--color-gold);
}

@media (max-width: 575px) {
  .atendimento-msg {
    max-width: 95%;
  }

  .atendimento-filters {
    flex-direction: column;
    align-items: flex-start;
  }

  .atendimento-select {
    width: 100%;
  }
}